Thanks for shopping at Redflare Tech. We want you to be happy with your lighting product but if you are not entirely satisfied with your purchase, we’re here to help.

 

Turnaround

We do try to ship all orders within 48 hours from order but some items might take longer. Monday – Friday 9am – 5pm.

 

Carriers

We use the following UK postal carriers to deliver our orders:

  • Royal Mail
  • Parcelforce
  • DHL
  • FedEx

 

Order Tracking

If a tracking number is provided by the preferred shipping carrier, we will update your order with the tracking information and you will receive an email alert with the details of the number for your personal record. Please note that some orders using standard 1st/2nd Class UK mail, or standard International mail will not have tracking numbers. Redflare/White Hart Media is not liable for any missing mail items and we recommend that you opt to ship your coffee by one of the services that provides guarantees and insurance on your goods.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, un-assembled and undamaged. Your item needs to have the (email) receipt or proof of purchase. We also refer to the Returns Policy and your UK Consumer Rights.

 

Sale Items

Sale items are now covered under UK Law and can be refunded.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Item that are untraceable and non-refundable as we have no guarantee on returned goods.

 

Missing Items

Redflare Coffee is not responsible or liable for items that go missing in the mail that are shipped using non traceable carriers. Please select traceable methods in the shopping cart if you wish to guarantee delivery. International and European Trackable options are guaranteed and have insurance. If your package is missing we have a policy that unfortunately we cannot offer a replacement item due to lack of proof that the item has not been received.

 

How To Return Your Item

To return an item to us, please mail it to the following address: White Hart Media Limited, 49 Chiltern Road, Hertfordshire SG7 6LT, United Kingdom

You can also contact us if you have any questions using our online form or via email.

 

Contact Us

If you have any questions on how to return your item to us, contact us using our online form or via email.